How Do I Place An Order?
- Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
- Call us! - Our sales and service team is ready to place your order over the phone. You can reach us at (562) 746-2001, Mon- Sat: 9am-7pm, and Sun 9am-4pm PST.
- Visit our Showroom! - Our showroom is located at 5912 S Broadway, Los Angeles, CA 90003. Almost all of our merchandise can be seen at our showroom location. Just ask for the online sales team and have you furniture needs and questions addressed immediately. Visit us to try before you buy!
What Are My Payment, Financing, & Leasing Options?
- Credit Cards - American Express, Discover, MasterCard and Visa.
- PayPal
- Cash - Accepted in store. Cash on delivery is available.
- Leasing- Offered by Progressive Leasing
- Financing- 0% interest financing is offered through Synchrony Financing visit a showroom to apply.
Order Confirmation
After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an "Order Confirmation" email from us immediately after placing your order, please call us at 562 746-2001 "Pick Up" order confirmations will be sent informing you of when your merchandise will be ready for pick up along with the warehouse address and phone number.
Sales Tax
We are required by law to charge sales tax for all interstate sales we make. The prevailing tax rate in Los Angeles is 9.50 %
If making a lease purchase through Progressive Leasing, please be aware that they will handle charging the tax rate on your purchase.
- May I combine promotional offers?
- A single promotion may be used per purchase. Promotion
may not be used on prior purchases. Promotions include Groupon vouchers,
website discount codes, in-store coupons, free delivery, and 0% interest
financing.
- Attempted manipulation of this policy will result in
cancellation of sale and invalidation of all offers.
- What is your return policy?
- Brand-new merchandise may be returned within 2
business days of receipt with a 25% restocking fee. Mattresses or box
springs removed from their plastic covering may not be returned
- Defective merchandise that is clean and without signs
of abuse may be exchanged within 90 days of receipt for the identical
product. Transportation of the merchandise is the customers
responsibility
- Exchanges must be authorized. Images of the defect(s)
must be sent to [email protected] in order to
receive an authorization
- Special Orders such as? Online Items Only? may take
1-2 weeks to arrive. Any cancellations or modification of these items
after the date of purchase will be subject to a 25% restocking fee. Once
merchandise is delivered, standard return policy is applicable.
- Customers who received free delivery will be required
to pay the standard delivery fee for their zip code in addition to a 25%
restocking fee
- What is your warranty policy?
- Customers are required to email a photo of
damaged merchandise to [email protected]
for a service authorization
- Defective merchandise in good condition will
be repaired free-of-charge 30 days after purchase for customers who opted
for delivery with assembly
- Customers who opted for merchandise pickup are
responsible for merchandise transportation to and from the Service
Department
- A standard delivery charge will be assessed for all
customers requiring in-home service who do not qualify for free service
- Charge is generally $79 - $99+
- Defective merchandise that is clean and without signs
of abuse may be exchanged within 90 days of receipt for the identical
product. Transportation of the merchandise is the customers
responsibility.
- Customers who do not qualify for free in-home service
are responsible for merchandise transportation to Service Department
- Defective merchandise my not be returned for a refund
- repair or exchange are the only available options
- Merchandise that appears dirty or heavily abused will
incur a service fee or may be rejected by the manufacturer
- Where is your warehouse/Showroom and what are the hours?
- Address:
- 5912 S Broadway, Los Angeles, CA 90003
- Open Everyday
- Monday- Saturday: 10am - 7pm
- Sunday: N/A
- Do you price match?
- Yes, and it must be a current offer by a legitimate
company. We need to be able to buy the deal - should we so desire.
- The burden of proof lies with the customer. We will
not call to verify. Verbal quotations are not valid.
- Price match must include competitor's shipping charge
if you choose to opt for delivery. We will compare subtotal + delivery in
this case.
- Can I ship to an address other than my billing address?
- Yes, but the correct billing name, address, and phone number must be verified before your order will ship.
