Frequently Asked Questions

Frequently Asked Questions

  • May I combine promotional offers?
    • A single promotion may be used per purchase. Promotion may not be used on prior purchases. Promotions include Groupon vouchers, website discount codes, in-store coupons, free delivery, and 0% interest financing.
    • Attempted manipulation of this policy will result in cancellation of sale and invalidation of all offers.
  • What is your return policy?
    • Brand-new merchandise may be returned within 2 business days of receipt with a 25% restocking fee. Mattresses or box springs removed from their plastic covering may not be returned
    • Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customers responsibility
    • Exchanges must be authorized. Images of the defect(s) must be sent to universal@easy2getfurniture.com in order to receive an authorization
    • Special Orders such as ?Online Items Only? may take 1-2 weeks to arrive. Any cancellations or modification of these items after the date of purchase will be subject to a 25% restocking fee. Once merchandise is delivered, standard return policy is applicable.
    • Customers who received free delivery will be required to pay the standard delivery fee for their zip code in addition to a 25% restocking fee
  • What is your warranty policy?
    • Customers are required to email a photo of damaged merchandise to universal@easy2getfurniture.com for a service authorization
    • Defective merchandise in good condition will be repaired free-of-charge 30 days after purchase for customers who opted for delivery with assembly
    • Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department
    • A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service
      • Charge is generally $79 - $99
    • Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customers responsibility.
      • Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department
    • Defective merchandise my not be returned for a refund - repair or exchange are the only available options
    • Merchandise that appears dirty or heavily abused will incur a service fee  or may be rejected by the manufacturer
  • Where is your warehouse/Showroom and what are the hours?
    • Address: 
      • 5912 S Broadway, Los Angeles, CA 90003
      • Open Everyday
      • Monday- Saturday: 9am - 7pm
      • Sunday:                  9am- 4pm

·         Do you price match?

    • Yes, and it must be a current offer by a legitimate company. We need to be able to buy the deal - should we so desire.
    • The burden of proof lies with the customer. We will not call to verify. Verbal quotations are not valid.  
    • Price match must include competitor's shipping charge if you choose to opt for delivery. We will compare subtotal + delivery in this case.  
  • Can I ship to an address other than my billing address?
    • Yes, but the correct billing name, address, and phone number must be verified before your order will ship. 

How Do I Place An Order?

  • Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
  • Call us! - Our sales and service team is ready to place your order over the phone. You can reach us at (562) 746-2001, Mon- Sat: 9am-7pm, and Sun 9am-4pm PST.
  • Visit our Showroom! - Our showroom is located at 5912 S Broadway, Los Angeles, CA 90003. Almost all of our merchandise can be seen at our showroom location. Just ask for the online sales team and have you furniture needs and questions addressed immediately. Visit us to try before you buy!

What Are My Payment Options?

  • Credit Cards - American Express, Discover, MasterCard and Visa.
  • PayPal
  • Cash - Accepted in store. Cash on delivery is available.
  • Financing- 0% interest financing is offered through Syncrony Financing Visit a showroom to apply.
  • Leasing- Offered by Progressive leasing no interest pay off option

Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an "Order Confirmation" email from us immediately after placing your order, please call us at 562 746-2001 "Pick Up" order confirmations will be sent informing you of when your merchandise will be ready for pick up along with the warehouse address and phone number. 

Sales Tax

We are required by law to charge sales tax for all interstate sales we make. The prevailing tax rate in Los Angeles is 9.50 %

 

 


Rapid SSLWe accept Credit CardsWe accept American ExpressWe accept PayPal

Contact Us: (323)235-4011 or (562)746-2001 Universal@easy2getfurniture.com

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